Frequently Asked Questions
How quick will my order ship?
We look forward to put an exciting product in your hands as soon as possible. Please understand the majority of orders we process are uniquely customized and require extra time and attention to build. We offer multiple shipping options for customers to choose when placing orders. For orders with a pre-order indication or an estimated ship date window, the anticipated date of arrival of your product to your door will be based on your selected shipping option:
Free Economy: 12 to 14 Business Days
Standard: 8 to 10 Business Days
Expedited: 3 to 5 Business Days
In the event your order does not depart within the estimated window, Eluktronics will cover the costs to enhance your delivery speed to ensure an on-time arrival based on your selected shipping speed. Orders with advanced thermal upgrades (regardless of the shipping speed selected) require additional time to ensure proper application and testing has been performed before departure.
Eluktronics reserves the right to hold an order for additional verification if possible fraudulent flags are indicated. We can not ship an order until payment verification has cleared. We're selling expensive equipment and it's unfortunate how many dishonest people are out there. Forgive us if it takes additional time to process, but we need to prevent risk as much as possible.
Why aren't your prices the same on every website?
We want to offer you the best price possible for your next purchase. Different marketplaces assess different commissions or fees for the sale of the item. Prices will fluctuate depending on the fees we're charged or if a special promotion or deal is offered on the respective marketplace. Sometimes we offer deals that are actually even lower than our cost in efforts of building reviews and the products' reputation so keep your eyes peeled for some crazy offers!
Do your computers support Linux?
Our computers and drivers are setup to only support Windows. We do not recommend installing Linux, and we do not offer support for customers who decide to install.
Can I make an offer on an item I want?
Sorry, we offer the lowest possible prices when and where we can. While merchandise is not open to offers, we frequently have coupons or promotions running on different merchandise. Our home page consistently has promotions published in the carousel.
Do you ship internationally?
Yes, we do sell and and ship our products worldwide. International purchases are handled by our third party service provider, Zonos. The taxes, customs, duties and/or all fees will be published before completion of your order.